Terms & Conditions

Letraset reserve the right to change prices listed without notice. All orders are subject to availability and Letraset reserves the right to refuse to supply to any individual or company.

Letraset.com may contain typographical errors and technical inaccuracies. We have taken steps to exclude errors and inaccuracies to the fullest extent and accept no responsibility for damage caused through misinterpretation.


Currency Disclaimer

All transactions are charged in GBP (£). However we also display prices in Euros and US Dollars for the convenience of our EU and International Customers; Your basket displays an estimated cost in your selected currency.

The currency converter is for illustration purposes only. It is meant only as an approximate conversion tool based on the most up to date exchange rates available and should not be relied upon for any other purposes. All non GBP currencies will be charged in GBP; the actual price you will pay in your own currency will depend upon the exchange rate determined by your card account provider at the time of the purchase.


Changes in policy

You will be notified of any substantial changes to our policy. Since offerings and technologies change, we reserve the right, at our discretion, to change, modify, add, or remove portions of our policy at any time. If policy changes are substantial, we will notify each of our customers individually through e-mail, and provide an opportunity to delete or amend account details.


We hope you enjoy your visit to our website and should you wish to contact us or discuss any of our policies, please contact us.


E-mail Transmissions

We aim to answer all enquires within 2 working days of receiving them. Please bear with us through busy periods and during weekends and holidays, we will get back to you as soon as possible.

Our working hours are 8.30AM – 6PM (UK Time), Monday to Friday.

Sending an e-mail is not guarantee of receipt. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, incomplete, lost, destroyed, arrive late, or contain viruses as messages are transmitted over a public network. Letraset Ltd therefore does not accept liability for any undelivered e-mails, errors or omissions in the contents of e-mail messages which arise as a result of e-mail transmission.

If you submit an enquiry, we shall use your personal information to administer and respond to your enquiry. Your enquiry will be responded to by the appropriate team. We shall securely store the information you supply and the response we provide. We may produce reports on the use of the contact form service to enable us to monitor and develop it. These reports will be based on anonymous data, which means that individuals will not be identified in the reports.

If you contact us regarding the website we shall use your details to reply to you. We try to respond to all feedback where a valid email address is included. If you make a comment or complaint about other aspects of Letraset services, we may use your details to investigate your comments.


Special Offers

Special offers advertised by Letraset.com do not include shipping prices and are only available whilst stocks last. Offers are only applicable to Letraset items unless otherwise stated. Promotions cannot be used in conjunction with any other offer including items containing special offer pricing such as marker range sets. Special offers are not available to trade customers. The closing date is as specified in each offer. The Promoter reserves the right to withdraw or change the terms of any special offer without notice.


Competition Terms and Conditions

1. Entry into the competition is deemed acceptance of these terms and conditions. The Promoter reserves the right to amend these rules at any time. The Promoter may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules.

2. Competitions are not open to employees (or members of their immediate families) of Letraset Ltd.

3. No purchase necessary.

4.a. One entry per person only is permitted into a lucky draw.

4.b. Multiple (non-duplicated) entrees are acceptable within a drawing competition.

5. Incorrect, duplicated or incomplete information will automatically disqualify the entrant.

6. The closing date is as specified in each competition, and The Promoter reserves the right to amend the competition end date at any time.

7. Prizes are as specified in each competition.

8. Lucky draw entrants must complete the entry form. Entrants must use their existing account email and password if a Letraset account is held.

9. To submit a complete and valid entry, entrants will be required to provide various personal details including full name, email address and residential address, for the purpose of winner notification. In the case of the drawing competition, the entry must also use the competition theme as specified in the competition details. Un-themed entrees will automatically de disqualified.

10.a. Lucky Draw: If you win a competition, we will notify you by e-mail. The judges’ decision will be final, and no correspondence will be entered into.

10.b. Drawing Competition: Each entry will be individually judged according to its merits on the basis of skill, originality and creativity as determined by the Promoter in their sole discretion. The Promoter’s decision is final and no correspondence will be entered into.

12. Sending an e-mail is not proof that we have received your entry. No responsibility can be accepted for entries that are lost or delayed, or which are not received for any reason.

13. The winner will be drawn/selected 5 days after the competition end date, and contacted within 7 days by email.

14. The Promoter will make all reasonable effort to contact the winner. If the prize is unclaimed within 14 days from the notification, the winner will forfeit the prize. In the case of a lucky draw, if the prize is unclaimed within 14 days from the notification, an unclaimed prize draw will be held. The original winner will forfeit the prize and the winner of the unclaimed prize draw will be notified by email within 7 days of the draw.

15. The winner’s name may be announced publicly through any/all of Letraset’s Twitter and Facebook networks, including http://letraset.com, and www.letraset.com.

16. The Promoter will endeavour to send prizes within a month of the competition end date but cannot guarantee this delivery time.

17. The prize will be delivered to the winner by Courier.

18. The Promoter will make all reasonable effort to deliver prizes to the addresses provided by competition entrants. The Promoter cannot guarantee that any prizes returned to the Promoter due to non-delivery at the provided address will be re-sent to the prize winner.

19. The Promoter does not take any responsibility for parcels which are lost or stolen.

20. All entries and any copyright subsisting in the entries become and remain the property of the Promoter who may publish any of the entries received.

21. The prizes are as stated and are non-transferable or exchangeable. No cash alternatives will be offered. If, due to circumstances beyond the Promoter's control, the Promoter is unable to provide the stated prize, the Promoter reserves the right to award an alternative prize of equal or greater value.

22. Privacy statement: We will only use and store your personal information for the purposes disclosed to you. You can unsubscribe from receiving marketing material from us at any time.


Affiliate Account Terms & Conditions

Payment

Affiliates are paid a one-time commission for each successful transaction placed through the Letraset website via referral from your link to the Letraset website. A successful transaction is counted when a customer completes the shopping process and transaction is confirmed by our payment service provider.

Affiliate accounts must be active at the time of the referral. No credit will be given to your affiliate account for sales that occurred before you joined the affiliate program.

If a referral has been made and is not showing in your affiliate account it must be reported during the current referral period. Missed referrals not reported during the current period will not be credited to your account.

All affiliate fees are locked 30 days after the sale occurred. Payments are then processed and sent out from the 1st of the month or until all payments have been sent. Once your payment has been processed its status will change from pending to sent.

Affiliates will receive commission payments via PayPal. Affiliates are responsible for ensuring that all payee information is up to date in the affiliate system. We are not responsible for lost/stolen payments. The affiliate is responsible for keeping all information up to date including postal and email addresses, name, payment information, or any other personal information that will impact the ability to issue a valid commission payment. Failure to provide current information may result in forfeiture of any commissions due to you. Commissions that are left unclaimed or are returned for invalid or insufficient address information or for other reasons may be forfeited as well.

Affiliates are responsible for making sure they are able to accept payments. Please ensure that your PayPal account can accept payments.

Referrals that are found to be fraudulent (false information, fake/stolen credit cards etc.) will be reversed regardless of the amount of time that has passed since the signup occurred.


Advertising Compliance

Affiliates MAY NOT offer cash back, rewards or incentives.

Affiliates MAY NOT bid on trademark, trademark +, or misspelled keywords for the purpose of PPC on the search engines (Google, Yahoo, Bing, Ask etc.).

Affiliates MAY use the approved banners and ad text code sent in the affiliate management mailings.

Affiliates are responsible for ensuring that their tracking code is working properly before sending traffic to our servers. Any modification to the links is the sole responsibility of the affiliate - commissions will not be paid for tracking errors caused by editing, masking or tampering with your links.

Affiliates MAY NOT use cookie stuffing techniques that set the tracking cookie without the user actually clicking on the referral link (for example a 1x1 pixel iframe).

The use of redirected pages and links to send a user to our site is prohibited. Example: you may not have a PPC link on a search engine that redirects the user to our site.

Domain forwarding is prohibited - you may not purchase a domain and set it to forward directly to our site using your affiliate link.

Affiliates MAY NOT copy our website or portions of it and display them on their own site or subdomain.


Deactivation

Affiliate accounts may be deactivated at any time without warning or notice. Your account WILL BE DEACTIVATED and commissions set to £0 for failure to comply with the Affiliate Terms and Advertising Compliance contained herein.

Any false or misleading advertising or suspected fraudulent activity associated with your affiliate account will result in immediate deactivation.

Affiliate accounts generating a large number of fraudulent accounts will be deactivated. Affiliates may not resell hosting. All clients must provide their own payment method and contact information to be eligible for affiliate commissions.

If you would like to discontinue your affiliate status, simply email support@letraset.com with ‘Affiliate Account Closure’ in the subject heading, remove your affiliate links and no longer promote them.


BY REGISTERING AS AN AFFILIATE YOU ARE AGREEING TO THE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS, YOU MUST DISCONTINUE THE REGISTRATION PROCESS, DISCONTINUE YOUR USE OF THE AFFILIATE PROGRAM, OR DEACTIVATE YOUR ACCOUNT IF YOU ARE ALREADY A MEMBER.


Changes in policy

Changes to the Terms and Conditions apply to you. You may review the most current version of the Terms and Conditions at the site. Letraset Ltd. may change the Terms and Conditions, in whole or in part, at any time at Letraset Ltd's sole discretion. Posting of such changed Terms and Conditions on the site shall constitute notice of such changes to you, although Letraset Ltd. may choose additional types of notice. Letraset Ltd. will use reasonable efforts to provide you with 7 days advance notice of changes that materially and adversely impact your use of the Affiliate Program. Your continued use of the Affiliate Program following notice constitutes your acceptance of all changes. If you do not agree to any such changes, your sole and exclusive remedy is to deactivate your account as described above.