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Shipping & Returns
When you add items to your shopping cart the total weight of your order will be calculated view example table.
At checkout you will be asked to select your preferred shipping method. The shipping method drop down will show the options available to you based on the weight of the items in your cart and the country you are shipping to.
All transactions are charged in GBP (£). However we also display prices in Euros and US Dollars for the convenience of our EU and International Customers; Your basket displays an estimated cost in your selected currency for illustrative purposes only. The actual price you will pay in your own currency will depend upon the exchange rate determined by your card account provider at the time of the purchase. Read more about our currency terms.
FREE Shipping
"As a result of the increased postal rates scheduled to take effect today, April 30th 2012, we are sad to announce an increase in our minimum order for the Free Shipping option on UK, EU and USA orders." Letraset, Website Administrator
Free shipping options are available to limited customers and includes free shipping service subject to minimum order value. Free shipping does not include courier service or parcel tracking.
UK - Free mail shipping is available on UK orders over £20
EUROPE - Free mail shipping is available on European orders over €25
USA - Free mail shipping is available on USA orders over $33
UK Shipping Options and Delivery Times
UK mainland delivery by post is free of charge on orders over £20. Orders under £20 will be charged on a by weight basis.
The maximum weight by mail is 2 Kgs
Average delivery time is 3-5 working days
NB! Normal mail is not tracked
Digital Download purchases do not contribute towards free delivery qualification.UK
A UK courier option is also available. Cost is based on weight of order and delivery is normally made on the next working day.
Courier orders are tracked. A tracking number will be embedded in our order confirmation to you.
UK Delivery Terms and Conditions
- Delivery cannot be made to a P.O. Box address via courier.
- Delivery will be made to the address specified on the original order. Any subsequent change of delivery address will incur additional charges.
- Where local duties and taxes apply, these are the responsibility of the purchaser.
- Delivery will be made to the address specified on the original order. Any subsequent change of delivery address will incur additional charges.
- All payments must be fully completed prior to delivery.
- Delivery of customer orders is subject to the policies of Letraset’s elected shipping agent.
- In the event that a customer cannot take delivery, it will be the customer’s responsibility to retrieve the product(s) according to the policies of the shipping agent.
Non-UK Delivery Terms and Conditions
- No delivery will be made to a PO Box address.
- All payments must be fully completed prior to delivery.
- Delivery of customer orders is subject to the policies of Letraset's elected shipping agent.
- In the event that a customer cannot take delivery, it will be the customer's responsibility to retrieve the product(s) according to the policies of the shipping agent.
EU, USA and Rest of World Shipping Options and Delivery Times
Letraset offers mail, and courier options Additionally for Europe only Letraset offers a road delivery option.
Available options and cost of shipment are based on the weight of items in your cart and your country of destination. These will be displayed in the shipping method drop down at checkout.
Please allow 14 working days for postal deliveries.
Courier deliveries can take between 3-5 working days depending on your location.
Please allow 20 days for shipment by road.
NB! Normal mail is not tracked. Courier and road shipments are tracked. A tracking number will be embedded in our order confirmation to you.
We aim to maintain availability of all products shown on the website, but unfortunately this cannot be guaranteed. Letraset cannot be held responsible for damages incurred by the customer due to insufficient inventory. Returns Policy (in addition to your statutory rights)
Letraset accepts product returns, without penalty, within 14 days of delivery. The product(s) returned must be accompanied by the original invoice and an authorisation number (obtained by e-mailing enquiries@letraset.com or telephoning +44 (0)1233 658875).
The customer shall be responsible for risk of loss or damage to the returned product(s).
For returned products, refunds will be made promptly to the customer’s credit or debit card. Returned products must be in their original packaging and condition (not applicable to defective items).
Our returns policy is in addition to your statutory rights.
To return an item:
- Included with your item(s) is an invoice ticket. Include this along with you authorisation number (obtained by e-mailing enquiries@letraset.com or telephoning +44 (0)1233 658875) with your items to return.
- Package the item(s) securely and don’t forget to include the original invoice.
- If you have misplaced your invoice ticket, please call Customer Services on +44 (0) 1233 624421 for assistance.
- Downloads cannot be returned. All digital download sales are final and non refundable.
- Products must be returned with the original packaging intact.
- We regret that Letraset cannot be held responsible for non-delivery of returned goods so we recommend you obtain a certificate of posting from the Post Office.
- If an item has been returned and you are requesting a refund you will be refunded the cost of the goods and original delivery charges, but not the return postal charges.
- Your statutory rights are not affected.
- Items bought at a high street store cannot be returned to the Letraset online store. Please contact the original point of purchase for returns.
- Any LetraReward points earned for the purchase of an item returned for a refund will be deducted from your account, including any promotional extra points earned.
- Transactions made at www.letraset.com using LetraReward points do not qualify, and will not earn additional promotional points.
- No delivery will be made to a PO Box address when a courier shipping option is selected.
- All payments must be fully completed prior to delivery.
- Delivery of customer orders is subject to the policies of Letraset's elected shipping agent.
- In the event that a customer cannot take delivery, it will be the customer's responsibility to retrieve the product(s) according to the policies of the shipping agent.
If you wish to cancel any outstanding order, please email orders@letraset.com (stating your order number).
We hope you enjoy your visit to our website and should you wish to contact us or discuss any of our policies, please use the contact form.
